Within Abbott Diabetes Care France, the Business Solutions Specialist supports the digital transformation of commercial and operational processes by translating business needs into effective technology solutions. Reporting to the PMO Digital & Process Excellence Manager, the role is responsible for the implementation, optimization, support, and adoption of key business platforms and data solutions (CRM, Power BI, SAP, automation tools, reporting systems, etc.).
The position acts as a key liaison between business users and local/global IT teams, ensuring that digital solutions are aligned with business requirements, data governance standards, and operational objectives. Through continuous improvement and user support, the role contributes to increased efficiency, data quality, user satisfaction, and commercial effectiveness across Abbott Diabetes Care France.
Major Accountabilities
Business Applications & Digital Solutions Management
Support the deployment, enhancement, and maintenance of business applications including CRM, SAP, Power BI, reporting tools, and workflow automation solutions.
Gather and document business requirements from commercial, marketing, customer service, and support functions.
Business Intelligence & Data Management
Contribute to the definition and documentation of data flows related to customers, orders, invoicing, and commercial activities.
