JIRA Support-Developer
Location:Paris, France (Hybrid)
Project Start Date
12months+ contract with possible extension
Objective:
Provide operational and enhancement support for the Atlassian ecosystem (Jira, Confluence, Jira Service Management) to ensure platform stability, scalability, and alignment with business and IT processes.
Activities:
- Administer and support Jira, Confluence, and Jira Service Management platforms
- Design and maintain workflows, schemes, permissions, and configurations
- Implement and maintain automation to reduce manual effort
- Support incident, request, agile, and portfolio use cases
- Build and maintain dashboards and reports for operational and management needs
- Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)
- Ensure platform governance, documentation, and best practices
- Provide L2/L3 support and collaborate with vendors and internal teams
- Support Tech Operating Model, enabling transitions, migrations and support audit activities
Key deliverables:
- Configured and optimized Jira and Confluence environments
- Well documented workflows, templates, and standards
- Automated rules and reduced manual operations
- Dashboards and reports supporting decision‑making
- Knowledge base and operational runbooks
- Purpose of the needs within the project:
The resource will support ongoing operations, configuration, and evolution of Atlassian tools, enabling teams to effectively manage demand, delivery, service operations, and documentation while enforcing governance and best practices.
Background & expected experiences:
- 7+ years of hands-on experience with Atlassian tools
- Experience supporting enterprise scale Jira and Confluence environments
- Strong understanding of Agile, ITSM, and delivery processes
- Experience working with global, distributed teams
