JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Languages:
Fluent in French and English (written and verbal), with the ability to communicate effectively with internal stakeholders and external partners.
Key Responsibilities:
Onsite Operations
Provide consistent service and operations per EMEA Guest Services playbook standards
Set up meeting/events spaces (furniture, catering, office supplies)
Refresh meeting rooms as needed (beverages, clear dishes)
Check all spaces prior to events
Check deliveries accuracy and report any discrepancies
Escort event suppliers (catering, technical, décor)
Install signage on community boards
Responsible of storage maintenance, organization and cleanliness
Support & Escalation
Escalate challenges and issues
Attend regular meetings and briefings as necessary
Serve as main operational point of contact for meeting & event hosts
Proactively suggest improvements for customer experience
Support coordinators on admin tasks (ticketing, room bookings), in charge of managing simple meeting requests.
Service Delivery
Deliver customer service to client standards
Perform ad hoc duties to meet business needs
Demonstrate flexibility and willingness to support team
Skills and Experience:
Minimum 2 years of experience in operations, facilities support, hospitality, or event coordination
Fluent in French and English (written and verbal)
Strong organizational and time-management skills with the ability to prioritize multiple tasks
Excellent communication and interpersonal skills
Proactive approach with strong attention to detail
Ability to work independently and as part of a team
Comfortable using workplace management systems and ticketing tools
Customer service-oriented mindset with a professional demeanor
Flexibility and adaptability to changing business needs
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
