An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office.
We are looking for a dynamic and proactive Back Office Specialist.
In this role, you will play a crucial role in ensuring customer satisfaction by providing exceptional back-office support across order management, logistics, and administration.
This is an excellent opportunity for someone who enjoys working in a fast-paced, collaborative environment and takes pride in delivering high-quality operational support.
Key Responsibilities
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Manage customer communications regarding orders, shipments, and general inquiries
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Process purchase orders, validate pricing, and manage acknowledgments using SAP
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Use the company’s internal ERP system (SAP) to perform daily operational tasks
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Coordinate and review import/export documentation: liaise with shipping partners, issue sales invoices, packing lists, and related documents
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Monitor stock levels and manage purchases from the headquarters
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Create and manage factory purchase orders in SAP to align stock with customer demand
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Work closely with the local warehouse to ensure timely arrivals and dispatches
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Maintain regular communication with the HQ Customer Care team to align on sales and purchase orders
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Generate and analyse sales reports
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Handle office supply management and oversee office equipment maintenance
Requirements
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Proactive, organized, flexible, and service-oriented personality
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Strong attention to detail
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Excellent time management skills and ability to multitask and prioritize
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Proficiency in Microsoft Office Suite (Excel, Word, Outlook), internet tools, and databases
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Experience with SAP (mandatory)
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“Can-do” attitude and willingness to take ownership
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Minimum 2–3 years’ experience in a similar role, ideally in a manufacturing or logistics environment
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Bachelor’s degree
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Experience with import/export processes
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Solid understanding of the full customer care cycle, from order to delivery
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Proficiency in French & English
Location: Paris, Rue Petrelle, 22
The position is offered as a full time role.
