20 meilleures offres (community team leader, paris, a8) (à pourvoir)

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Oliver Wyman - Entry-Level Consultant - Paris
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Key Leader | Visual Merchandising Le Marais Store
Lululemon —Paris (75)
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Retail Regional Manager - France (South)
Dr. Martens —Paris (75)
- À partir de 58 200 € par an
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Team Leader – Facturation Électronique (H/F)
Quadient —Paris (75)
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il y a 14 jours
Social Media Manager
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Consultant Social Media Junior H/F
YURI & NEIL —Levallois-Perret (92)
- De 32 000 € à 35 000 € par an
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CDD sept à fev inclus - Client Strategy Manager
Richemont —Paris (75)
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Store Advisor, La Vallée Village Outlet
On AG —Paris (75)
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Store Manager, Full time - Le Marais
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Team Leader Customer Operations France (h/f/x)

Thorlabs -
Paris (75)

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Détails de l'emploi

Temps plein
De 50 000 € à 52 000 € par an

Qualifications

Microsoft Powerpoint
Microsoft Word
Français
Microsoft Excel
Service client
Systèmes PGI
Administration des ventes
Anglais
Microsoft Dynamics 365
Microsoft Office
SharePoint
Analyse des cause fondamentales

Description complète du poste

As Team Leader Customer Operations (m/f/x), you will lead a customer-focused customer service team while ensuring operational excellence, service quality, and continuous process improvement. You will act as a key link between local operations, European stakeholders, and global teams to drive performance and customer satisfaction.

Key Responsibilities

Lead and manage the Customer Service team in France, ensuring compliance with labor regulations, company policies, and performance standards.
Drive operational excellence through workload planning, same-day order processing, KPI monitoring, and continuous process improvements.
Collaborate closely with EMEA leadership and cross-functional teams (Sales, Logistics, Finance, Supply Chain, IT) across international locations.
Coach, mentor, and develop team members through performance management, training, onboarding, and regular feedback.
Manage customer escalations and complaints, ensuring timely resolution, root cause analysis, and preventive actions.
Support the team in handling standard and complex customer requests, including quotes and order processing.
Ensure proactive and professional customer communication via phone, email, and chat to deliver a high level of service.

Requirements

Commercial education or an academic degree in Business Administration, Customer Operations, or a related field.
Several years of experience in Customer Service, Sales Administration, or Customer Operations, ideally within an international environment.
Proven people management experience (minimum 3 years), including a structured and compliant leadership approach within a French business context.
Strong experience working with ERP systems, ideally Microsoft Dynamics 365 Finance & Operations (D365 F&O) or similar platforms.
Fluency in French and English, both written and spoken, with excellent communication skills for international and cross-functional collaboration.
Advanced proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and SharePoint.
Strong organizational, prioritization, and analytical skills, with the ability to manage competing priorities and implement effective solutions.
Proactive, professional, and results-oriented mindset, with a willingness to travel occasionally (approx. 10%).

Benefits

What We Offer

At THORLABS, we value the well-being and development of our employees and offer an attractive benefits package, including:

- Employer-sponsored supplementary health insurance
- Contribution toward public transportation costs
- Flexible working model with up to 2 days of remote work per week
- Financial contribution to sports club membership
- Subsidized lunch program

About Us

At THORLABS, we do more than embrace differences — we value, celebrate, and live them. We are committed to fostering an inclusive workplace where every employee feels respected, supported, and empowered to contribute to the success of our people, our community, and our products.

We actively promote diversity, equal opportunities, and inclusion, welcoming applications from individuals of all backgrounds. Our culture is shaped by shared values that guide how we work together every day: Respect, Accountability, Empathy, Innovation, and Trust.

Join an international and collaborative environment where your ideas matter, personal growth is encouraged, and teamwork drives innovation.

Questions about the application process or this opportunity?
Please contact our Human Resources team at [email protected].

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community team leader emplois - paris, a8

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Oliver Wyman - Entry-Level Consultant - Paris

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : community team leader (paris, a8)

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