19 meilleures offres (network specialist, lyon, ara) (à pourvoir)

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Senior IT Site Lead / On-Site Support Specialist

H-Tech Supports -
Lyon (69)

Postuler rapidement

Détails de l'emploi

Temps plein | CDD

Qualifications

Français
iOS
Anglais
Windows
VoIP
Support informatique
ServiceNow
Technologies de l'information
Outils de SEO
Active Directory

Description complète du poste

About the Role

We are seeking an experienced, proactive Senior IT Site Lead / Support Specialist to take end-to-end ownership of our IT operations across key locations in France (Lyon, Meyzieu, and Paris).

In this role, you will act as the main point of contact for end-users and local business units, managing IT infrastructure, telecom procurement, end-user support, mobile device management, hands-and-feet datacenter support, and GxP compliance.

The ideal candidate possesses strong technical hands-on skills, vendor management capabilities, and exceptional communication skills in both French and English.

Key Responsibilities1. End-User & Deskside Support

Provide L1/L2/L3 hands-on support for workstations, mobile devices, AV equipment, printers, VOIP, and network devices.
Manage, troubleshoot, and resolve incidents and service requests using ServiceNow in alignment with SLAs.
Collaborate closely with local BU IT leads and remote Global Infrastructure / IT Service Desk teams to maximize First Contact Resolution (FCR).
Manage hardware imaging, system allocation, asset onboarding, and offboarding workflows.

2. Telecom, Mobile & Procurement Management

Serve as the main contact for French telecom partners (Orange & SFR), handling invoice tracking, line allocations, renumbering, and duplicate SIM requests.
Oversee MDM enrollment and allocation for iPhones and iPads.
Manage PC orders and equipment lifecycle leasing with registered partners, organizing logistics and returns (including site transfers between Paris and Lyon).
Coordinate software requests (e.g., Articulate, SEMrush), ensure licensing authorization, request quotes, and manage vendor purchases.

3. Infrastructure, Facilities & Data Center Support

Provide "hands-and-feet" support for local Data Center and IDF/MDF rack elevations in coordination with GIDC teams.
Coordinate with local Facilities teams to ensure UPS, power, and AC maintenance schedules are met.
Assist in maintaining network security policies and security software compliance (Zscaler, CrowdStrike, Carbon Black, BitLocker, Antivirus).

4. GxP Compliance & Systems Support

Provide administrative support for the installation, hardening, and configuration of GxP applications and networks.
Perform and verify data backups, data archival, data restoration, and folder creation on GxP systems (e.g., Empower server).
Assist vendors with troubleshooting GxP system hardware, OS, network, and specialized printer issues (Zebra, thermal, Canon).

Requirements & Qualifications

Experience: Minimum 8 years of hands-on experience in IT Infrastructure, Deskside Support, and Asset/Procurement Management.
Languages: Fluent in French (spoken and written - primary user support language) and Proficient in English (corporate/global team communication).
Technical Skills:
Windows OS, Active Directory, Domain joining, and Remote Support Tools.
ITSM tools (ServiceNow preferred).
Endpoint Security Tools (BitLocker, CrowdStrike, Zscaler, Antivirus).
Network/Hardware setup (printers, AV/VC equipment, rack patching, UPS).
MDM tools for iOS/iPadOS management.
GxP Experience: Prior experience supporting regulated/GxP environments, software validation, and data backup workflows is highly desirable.
Soft Skills: Autonomous, strong problem-solving ability, excellent stakeholder management, and team leadership/mentorship capabilities.

Job Types: Full-time, Contract
Contract length: 12 months

Application Question(s):

Can you join us immediately?
Do you have valid work permit status in France?

Language:

French (Required)
English (Required)

Location:

Lyon (69) (Required)

Work Location: In person

Postuler rapidement

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