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Aftermarket Support Engineer

Ingersoll Rand -
Wasquehal (59)

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Détails de l'emploi

Temps plein

Qualifications

Anglais

Description complète du poste

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Service Engineer

Location : Wasquehal, Nord, France

About Us
Want to work in a dynamic company with a friendly atmosphere? Ingersoll Rand Air Solutions Hibon in Wasquehal is the place for you! Specializing in the manufacture of blowers, we are part of the Ingersoll Rand group.

Job Summary

The Service Engineer works on rotating equipment (blowers, compressors, vacuum systems) with a strong mechanical focus.
Beyond technical activities, they actively contribute to the development of service business by implementing maintenance contracts and recurring revenue models, in order to optimize equipment performance and enhance customer loyalty.

Responsibilities

1. Technical Expertise & Field Interventions (Mechanical focus)

Perform commissioning of equipment on site
Diagnose and resolve failures, with a strong focus on mechanical aspects (kinematics, wear, bearings, alignment, etc.)
Analyze machine performance (efficiency, overheating, operational deviations, etc.)
Apply concepts of thermodynamics (compression, heat transfer, energy efficiency) to optimize installations
Write detailed technical reports

2. Service Business Development

Identify additional revenue opportunities
Promote and sell services: maintenance, spare parts, retrofits, upgrades
Build and deploy maintenance contracts
Develop recurring revenue streams

3. Customer Relationship & Retention

Act as the technical reference on site
Build trusted relationships with customers
Advise on optimal equipment operation
Support the transition to planned maintenance models
Ensure a high level of customer satisfaction

4. Continuous Improvement & Field Feedback

Report recurring technical issues
Propose product and maintenance improvements
Contribute to structuring and standardizing service offerings
Support the improvement of Service practices

5. Internal Support

Assist sales teams in promoting service solutions
Contribute to the development of technical proposals
Train customers and partners on operation and maintenance

Basic Qualifications

Engineering degree in Mechanical Engineering or equivalent
Experience in an industrial environment, ideally with rotating equipment
Experience in service contract development or technical service sales is a strong advantage
Professional level of English required
Willingness to travel frequently

Key Competencies

Strong expertise in rotating machinery mechanics
Solid knowledge of:
Bearings
Vibrations
Alignment
Balancing
Understanding of applied thermodynamics principles (compression, losses, efficiency)
Strong hands-on diagnostic skills
(Knowledge of electrical engineering/instrumentation is a plus but not essential)

What we Offer

Family Atmosphere: With around 70 employees, we offer a warm and close working environment.
Renowned Company: Take advantage of career and development opportunities within an internationally recognized group.
Complete Environment: All services, including production, are present on-site for a rewarding experience.
Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.

If you are passionate and ready to take on challenges, join us today and be part of the Ingersoll Rand Air Solutions Hibon adventure!

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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