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Technical Support Specialist

Azurreo
Croissy-sur-Seine (78)

Soumettre votre candidature

Détails de l'emploi

Temps plein
Il y a 4 jours

Qualifications

Jira
Arabe
Anglais
SSL
Zendesk
DNS
Télécommunications
Technologies de l'information
HTTPS
HubSpot

Description complète du poste

Your with Az start here

Our Work Process

Are you ready to grow your career in a dynamic and global environment? At Azurreo, we believe in empowering individuals who are passionate about learning, solving challenges, and making an impact.

We value fresh ideas, initiative, and collaboration. Here, your voice is heard, and your work truly matters. Whether you’re just starting out or looking to take the next step, we offer career opportunities that match your ambition.

At Azurreo, there’s no rigid hierarchy. We focus on teamwork, innovation, and respect. You’ll join a diverse group of professionals working on high-impact telecom projects around the world.

The first interview is a way to discover you.

This open discussion will allow our recruitment manager to verify with you the information of your application (availability, qualifications, and professional goals) and to get a better understanding of your wishes.

If your application is validated, you will be invited to a second interview with a technical manager. The goal of this discussion will be to speak with you about your experience and technical skills.

Start by submiting your application.

When you and the other candidates have sent in your applications, our managers and recruiters will review all applications and make their initial selections.

The candidates who best match the criteria for the position will move on to the next step in the process: the interview.

The second interview to define your future with us.

At the end of the second interview, you may be invited to a third interview to better define your future role at Azurreo, discuss the types of projects best suited to you and ideally meet your future customers.

Due to the large number of applications we receive not all candidates will speak to a recruiter. You will be contacted in person only if you are being considered for a position.

Technical Support Specialist

Syria or Türkiye · Full-time · Technical Support

About Azurreo

Azurreo is the telecommunications and technology arm of Seelon Holdings, an international investment group operating across four continents.

Azurreo helps telecom operators, enterprises and technology vendors understand how their networks and services actually perform. Its work covers telecommunications, network testing, technical operations and quality of service, including SignalVerify, a global telecom testing platform operating in more than 144 countries. The company works across borders and disciplines, with an emphasis on careful problem-solving, clear communication and ownership of the work.

About the role

As a Technical Support Specialist, you investigate and resolve technical issues raised by customers and users. You work between customers and Azurreo’s technical teams, taking ownership of first-line troubleshooting while making sure that cases requiring deeper investigation reach the right people with the right information.

The work starts with understanding what is actually happening. You will gather information, reproduce problems where possible, check configurations and logs, identify likely causes, and work through sensible troubleshooting steps. Some issues will resolve with you. Others will need to be escalated, and your responsibility does not end when you pass the ticket on: you document what you have already established, follow the case through, and keep the customer informed until there is a clear outcome.

Some cases will be repetitive, and some users will reach you after they have already spent time trying to solve the problem themselves. Documentation matters as much as troubleshooting. A technically correct answer that leaves the customer unsure about what happens next is only half an answer.

This role is suited to someone who wants to build deeper expertise in technical support, telecommunications and international technology operations. You will receive training on Azurreo’s platforms and processes and gain exposure to technical cases across different markets. As your judgement and technical capability develop, strong performance can lead to broader ownership of complex cases and further opportunities across technical operations.Investigate technical support requests and identify the information needed to establish the cause of an issue.

Tasks

Investigate technical support requests and identify the information needed to establish the cause of an issue.
Troubleshoot software, account, connectivity, configuration and platform-related problems using a structured approach.
Manage support cases through ticketing systems and maintain clear, accurate records of actions, findings and customer communication.
Communicate with customers through channels such as email, chat and other approved support platforms, explaining technical information in clear language.
Escalate cases that require specialist intervention with sufficient diagnostic information for the receiving technical team to act efficiently.
Follow escalated cases through to resolution and keep customers informed of meaningful progress.
Identify recurring problems and contribute useful findings to internal documentation and knowledge resources.
Work with technical and operational colleagues to improve troubleshooting procedures and the overall quality of support.

Requirements

Technical foundation: You have practical knowledge of IT systems, software troubleshooting, networking or another closely related technical area.
Troubleshooting ability: You approach problems methodically, ask useful questions and understand the difference between establishing evidence and guessing at a cause.
Customer communication: You can explain technical information clearly and remain professional when a customer is frustrated or a solution is not immediate.
English: You have full professional working proficiency in spoken and written English; Arabic is also required for this position.
Support tools: You are comfortable working with ticketing or CRM systems and maintaining accurate case documentation.
Remote working: You are currently based in Syria or Türkiye and can work reliably and independently in a fully remote environment.

Useful, though not required: experience with Zendesk, Jira Service Management, HubSpot or similar platforms; knowledge of DNS, HTTP/HTTPS, SSL, APIs, web technologies or telecom systems; and relevant IT or networking certifications.

Benefits

Structured onboarding and training on Azurreo’s systems, platforms and support processes.
Exposure to international telecommunications and technology operations.
Practical experience supporting services used across multiple markets.
Access to experienced technical colleagues when cases move beyond first-line troubleshooting.
Opportunities to deepen your expertise in technical support, networking and telecom operations based on performance and capability.
A fully remote working environment with colleagues operating across several countries.
A standard schedule of eight hours per day, five days per week.
Overtime when operationally required, compensated through time off or pay.

Send your CV together with the information requested in the application form, including your location, language proficiency, relevant support tools and availability. The recruitment process includes an initial People & Culture assessment followed by further technical evaluation for shortlisted candidates; candidates will be told what the next stage is and when to expect an update.

Azurreo considers candidates on the basis of the requirements of the role and is committed to fair and equal opportunity throughout the recruitment process.

Azurreo — solutions for a world of opportunities

Soumettre votre candidature

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : information technology specialist (france)

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The first interview is a way to discover you.

Start by submiting your application.

The second interview to define your future with us.

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