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Directeur des opérations (Sr Operations manager)

DHL -
Martinique (MQ)

Soumettre votre candidature

Détails de l'emploi

Qualifications

Français
Gestion d'entreprise
Logistique
Anglais
Master
Niveau Licence
Gestion des risques
Administration des affaires
Logistique
Compétences en communication

Description complète du poste

Job Summary

Provides operational management and support to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. Ensures compliance with safety, security, regulatory, and company policies, while managing financial and budgetary aspects of the operation.

Key Tasks

Operational Excellence

Lead and oversee all pick-up and delivery operations to ensure shipments are handled safely, efficiently, and on time, in alignment with DHL standards, government regulations, and customer expectations.
Lead and oversee daily DHL Express operations across Pickup & Delivery, Terminal Handling, and Customs, ensuring full compliance with GSOP standards, Dangerous Goods (DG) regulations, and all applicable customs and trade requirements.
Drive operational excellence by monitoring performance, ensuring service quality, and implementing corrective actions where required.
Ensure full compliance with import/export regulations, customs requirements, duties, and tariffs.
Take ownership of overall Service Center performance, proactively addressing challenges and continuously improving operational effectiveness.
Develop, implement, and maintain policies and procedures that support safe, efficient, and compliant operations.

Planning, Reporting, and Financial Management

Contribute to the development and execution of operational plans and budgets aligned with organizational goals.
Monitor financial and operational performance, preparing productivity, efficiency, and performance reports to support data-driven decision-making.
Ensure company assets, including the vehicle fleet, are maintained both mechanically and administratively to the highest standards.

Performance Monitoring & Continuous Improvement

Analyze key performance indicators (KPIs) to assess operational efficiency and identify improvement opportunities.
Design and implement strategies to optimize processes, reduce costs, and enhance service quality.
Champion best practices and continuous improvement initiatives to drive operational excellence and customer satisfaction.

Safety, Security, and Risk Management

Enforce all safety and security protocols, fostering a culture of accountability and care for people, assets, and shipments.
Conduct regular risk assessments and implement corrective actions to mitigate operational, safety, and security risks.
Ensure compliance with local and international safety and security standards at all times.

People Leadership & Development

Lead, motivate, and inspire teams to achieve peak productivity, performance, and engagement.
Hire, coach, train, and develop employees, building a high-performing and customer-focused workforce.
Facilitate internal training programs and support professional growth across the team.
Perform additional job-related duties as assigned by the Country Manager.

Skills and Qualifications

Education & Experience

Bachelor’s degree in Engineering required; Master’s degree (MBA or MSc.) in Logistics, Project Management, or a related field preferred.
Minimum of 6 years of progressive experience in express logistics or a similar operational environment.
Degree in Business Management is an advantage

Certifications (Preferred)

Six Sigma / DMAIC
IATA Dangerous Goods (CAT 4 & 5)
TAPA, IATA
Project Management (PMP or Prince II)
Fire Safety and First Aid / CPR

Competencies

Strong customer focus with solid business acumen and influencing skills.
Fluent in French and English (written and spoken)
Proven leadership ability to drive team performance and operational results.
Excellent analytical, problem-solving, and decision-making skills.
Clear, confident written and verbal communication skills.
Strong interpersonal skills with the ability to collaborate across functions.
In-depth knowledge of shipment clearance, delivery processes, and regulatory requirements is a strong advantage.
Ability to perform effectively under pressure in a dynamic, time-sensitive environment.

Soumettre votre candidature

Affinez votre recherche

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