PRIMARY RESPONSIBILITIES:
- Co-ordinates and manages the day-to-day operations of the hotel under the direction of the General Manager and the guidelines of Dusit International.
- Develops accurate and aggressive long and short-range financial objectives consistent with the Company’s mission statement. Takes a strategic overview and planning ahead to maximize revenue.
- Executes the hotel’s business plan and direction to maximize profitability. Leads and inspires all subordinates to achieve the hotel’s mission.
- Provides leadership by ensuring a high level of good will through guest/associates interaction.
- Supervises all operational activities of the hotel to ensure maximum guest satisfaction.
- Facilitates the efficient operation of the staff, communicates with the hotel division heads to assure proper maintenance of the property and distributes information and correspondence to guests.
- Ensures the communication between all sub-department is properly done using the right channel of delegation.
- Analyses activities of competitors and creates more opportunities for our hotel/s and identifies market needs both for hotel guests, serviced apartments, and local markets.
- Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
- Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
- Creates an operating environment that assures consistent guest satisfaction.
- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
- Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
- Recruits, interviews, hires, and trains designated department heads. Also responsible for planning, assigning, and directing work; appraising performance; rewarding and disciplining the hotel management staff.
- Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
- Encourages staff development and training. Provides and supports the most effective training to all staff regularly.
- Coaches and counsels all staff, especially the department heads to be able to lead their respective departments efficiently.
- Works closely with Human Resources Department in case of unrest situations caused by staff. Addressing complaints and resolving problems.
- Sets the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations.
- Performs other duties as assigned by General Manager
REPORT LINES & COMMUNICATION
