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il y a 13 jours

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Subscription and Customer Engagement Platform Operations Engineer

Stellantis -
Poissy (78)

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Détails de l'emploi

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Analyse des cause fondamentales

Description complète du poste

Job ID: 2026-18995
Career Area: Software Electric & Electronics
Compensation: Cadre
Position Type: CDI

Location: Poissy, Île-de-France
, FR
Date Posted: March 31, 2026

Context You will join the Application Operations team working on SCEP Platform. SCEP Platform : “Subscription and Customer Engagement Platform” is the platform dedicated for subscriptions of Connected Services for Stellantis cars for B2C and B2B Customers. It allows customers to discover connected services, eligible to their vehicle, be able to : subscribe (free or paid offers), activate the service by calling the IOT Platform, generate invoices, payments, manage the lifecycle of the subscription. Currently available for 7 brands, 40 countries, 4 Regions. The platform is composed of 5 applications, and in relation with more than 30 stellantis systems, managing several thousands of new subscriptions per day. You will work closely with senior Level 4 engineers, development teams, business teams and other operational levels (L1–L3). Key Responsibilities 1. Advanced Operational Support Handle application incidents escalated from Level 1–3 teams that require in depth investigation Troubleshoot functional and technical issues using logs, monitoring tools, and documentation Apply known resolution patterns (workaround or final solution) and propose improvements when appropriate Escalate complex or unclear cases to senior Level 4 engineers with structured analysis 2. Incident and Problem Resolution Support Contribute to incident resolution activities and major incident calls Participate in Root Cause Analysis (RCA) under the guidance of senior engineers Help identify recurring issues and operational weaknesses Follow up on corrective actions and verify their effectiveness Define or use proactive/workaround processes to limit customer impact (monitoring, reporting, analysis and mass catchup to avoid more incidents or face new situations/projects) 3. Operational Documentation & Knowledge Sharing Maintain and update runbooks, procedures, and operational documentation Be able to do retro-engineering documentation Capture troubleshooting steps and lessons learned Share knowledge with L1–L3 teams to improve first level resolution Gradually build autonomy on specific application components 4. Collaboration with Technical and Business Teams Work in close collaboration with development, architecture, and infrastructure teams Support application releases by performing operational checks and validations Contribute feedback on operability (monitoring, alerting, deployment impacts)

EOE/Disability/Veteran

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.

We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected.

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Subscription and Customer Engagement Platform Operations Engineer

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