Responsible for headquaters in Poland and Czech Republic and 92 stores in Poland and 18 stores in Czech Republic - reporting to IT Director in France. My main duties: preparation, planning, execution and closing of projects, systems and solution migrations. Introduction of new technologies. Administration of computer equipment. Authorizing repair and maintenance. Setting up and preparing computers for employees. Repairing computer equipment. Telephone, remote and direct assistance. Finding solutions
to problems with hardware, printers and all application programs. Management of external companies offering first line support to the shops in Poland and Czech Rep. Administrating IT problems in stores all over Poland and Czech Rep. Planning renovations and new store openings (computer equipment, cash registers, telecommunication). Team management
in preparing shops for openings. IT support for stores and headoffices in Poland and Czech Republic. Introduction of new technologies. Seven major projects finished:
- Migration to Windows 7 from Windows XP
- Migration to Winshop V7
- Migration to iPhones from Blackberry in Headquaters
- Migration of all stores to AT&T internet provider
- Migration to T-Mobile from few others telecommunication service providers
- Migration to HP from Toshiba printers and printing solutions
- Implementation of Apple iPods for store specialist (preparing of wifi network infrastructure in stores)
Nice multi-cultures but bad guide for the beginners
It's a honor to work at a big shop in the center of the big city but I felt really lost and pity for some lost girls like me.
Always the experienced or expertise persons are so busy to take care of clients and the new person like me has to struggle myself to help the customers. I didn't dare to say stupid things so I tried to guide clients to the right co-workers or I tried to look up the article which they wanted.
My typical day at work began with a briefing among managers, chief of sections or the expertises in order to transfer the key information for best result. I learnt about the daily and monthly target; about the concurence in silence amongs the brands in the market. The nice performance and the kind help from some management or collegues. It's weird that people are such different from culture and behaviors; I just don't like when they talked too much about their personal lives or about the other sexe with irony and funny words.
At my leaving day, I heard people put a big sign of relief like they just remove a dirt from their place. That's really hurt.
The most enjoyable part of the job is my client. They're so gentle and subtle in their choices and some are really loyal customers with their favourite brands for years, and time after time... I appreciate the moment which I spent with them.
L'avantage principal à etre sur le sephora Republique à est que je suis à 10 minutes du lieu de travail ....
Ce qui implique beaucoup plus d'équilibre entre vie personnelle et vie professionnelle et c'est déjà un gros point positif
Les horaires sont ceux d'un magasin en centre ville et non ceux d'un centre commercial. Second point positif.
Chaque manager ou DM donne ou devrait donner l'atmosphère générale du magasin avec l'énergie positive.
La cohésion d'équipe n'est pas uniquement le fait des personnes faisant cette équipe !
L'aspect le plus difficile est parfois le niveau sonore un peu trop fort, l'intensité du travail sur le magasin d'avant,, le manque de "responsabilité ou de responsabilisation" parfois, le manque de coin "repos" lorsque lors de la pause déjeuner j'ai besoin de me reposer 5 mns dans le silence.
L'aspect positif est principalement le contact avec les clientes, leur faire découvrir des nouveautés et surtout finaliser les ventes. Fidéliser ces clientes est fort valorisant à titre personnel déjà et agréable pour l'enseigne.
L'aspect positif aussi est l'entente avec les collègues de travail ce qui fait que l'ambiance ressentie par les clientes est agréable et que le magasin dégage une énergie positive
I loved the actual job for the most part. This was a JCPenney Sephora which is a lot different than a freestanding Sephora. It really is just like any other retail job except you have to apply makeup on clients and you get free makeup (gratis). You have to have a lot of product knowledge and be confident about knowing what products will work best for the clients your working with. You do get monthly training on products. My issue with the job was my manager. I lost my passion for my job after the treatment I received from her. She didn’t have to abide by the same rules that the beauty advisors did. She would often come to work with no makeup on, and showed no interest in helping us on the floor which resulted in her spending a lot of time in the office. She treated some customers and employees terribly. She was very hypocritical and didn’t like me because I wasn’t ok with her holding me to certain standards while she didn’t hold herself to those same standards - and I wasn’t afraid to speak my mind. If there was a different store manager It would have made a world of a difference for me and the store in general.
Points positifsFree makeup, discount, product training, new makeup skills
Points négatifsManagement, no hours for part-timers, rude customers
Les bureaux de Sephora au sein des locaux de Deret constituent un cadre de travail agréable ou règnent une ambiance à la fois professionnelle et conviviale.
Le management est participatif et d'un terme général l'employé n'est soumis quasiment à aucun contrôle sans pour autant être livré à lui même.
Une ambiance qui selon mois permet à la fois de correctement s'intégrer et de se responsabiliser.
L'aspect le plus difficile de mon poste pour moi a été de surmonter mes difficultés en anglais afin de comprendre les mails et les procédures ainsi que d'en rédiger moi même.
De plus Sephora possède un vocabulaire d'entreprise très particulier qui m’a donné l'impression lors de ma première semaine d'être dans un autre pays.
L'aspect le plus agréable sur mon poste était la partie "amélioration continue" : celle-ci donne l'impression d'arriver en terrain complètement inconnue où l'on doit tâtonner et chercher nos repères à chaque étape pour finalement atteindre notre objectif.
En conclusion :
Je n’hésiterais pas une seconde à retourner au sein de cette grande entreprise qu'est Sephora.
Points positifsDes lots de parfum gratuit ponctuel
Points négatifsPeus de visibilité pour les CDD et intérim
Sephora a une croissance rapide, ce qui se ressent dans l'organisation et le management. On est plus au niveau de la petite PME mal gérée que d'un grand acteur qui fait partie d'un groupe prestigieux (LVMH).
L'organisation est une des pires que j'ai vu: pas d'organigramme, pas de prévisions sur les projets, pas de plans de charge, gestion à vue, bref aucune anticipation.
Côté management pas mieux : pas d'objectifs clairs voire pas
aucune possibilité d'évolution, mobilité inexistante dans le groupe LVMH, des salariés qui restent peu de temps (un an, deux) et font un burn-out. Les évaluations sont particulièrement opaques.
L'équilibre privé/professionnel est difficile à trouver. Ceux qui s'en sortent le mieux sont ceux qui sont peu impliqués, et taclent les autres.
J'ai vu des cas de racisme, de menaces, d'homophobie, de discrimination ou de harcèlement être validés par le management. Nerfs solides pour rester.
Je reste uniquement pour avoir 5-6 ans sur le CV dans la distribution. Quand le marché sera meilleur => sortie.
Points positifsExpérience dans la distribution
Points négatifsManque de respect; pas d'évolution; pas de management
Comme dans toutes entreprises il y a ce qu'on dis et ce que l'on est,
Cela fait 8 ans que je travail chez Sephora, j'ai évoluer en tant que manager au bout de 5 ans.
J'apprécie beaucoup mon travail, et je souhaite évoluer.
Le problème est que dans certaines entreprises même ayant les valeurs les plus appréciable du monde, les relations humaines peuvent empatir d'agissement liée a la hierarchie qui manque (a mon sens) d'explications. Cela nuit à votre travail, et à la longue peut avoir des repercussions sur votre vie personnel.
J'ai eu des étoiles dans les yeux pendant de nombreuses années, et je ne regrette rien, apprends de tes erreurs et prends les déscision qui te semble important. Car la première personne qui doit savoir ce que tu vaut, c'est toi.
J'ai aussi rencontré des gens formidables, qui m'ont fais évoluer et je tiens aussi a leur dire merci.
Dans cette entreprise "savoir faire", "savoir etre" il faut avoir une capacité d'adaptation et savoir communiquer.
Si vous avez tous ça, alors foncez et prenez du plaisir car c'est une entreprise qui a beaucoup de potentiel.
It might be different at each sephora but majority of them are really stressful to be at. While I was there I learned a lot about myself and how I will like to be seen by the clients that walk in to the store. The hardest part of the job is being overworked and underpaid. You can do multiple CM'S in one day and you can't accept tips or you don't even get a raise each year versus if you freelance those clients outside of sephora you can make anywhere between 250-450 per day. The company doesn't give any of those commission for anything they do and the management act like they do the MOST when really all they do is sit in the back and talk about each others relationship or going to the gym. COMPLETE IDIOTS ! The other employees there are a breathe of fresh air especially when you have really bad clients. Everyone wants to support everyone there expect management and the GRATIS is really a nice treat unless you have managers that tell you gratis is a privilege not a "right" even if the company sends it for the store. Annoying.
Quality Assurance Assistant | Paris (75) | 28 mai 2014
A big Family workplace
Begin at 9:00 AM with a coffee meeting in the lunch room to talk about our week ends or other.
At 9:30 AM every go to work, I read my e-mail and prepare a TO DO list for the day (controls in arrival, response I have to send ...)
At 10:00 AM, the "mailman" distribute the parcels to our story, I check what arrived from which supplier and organize my controls.
After controling, I have to fill a document which allow the shipment of the finished products of allow the filling (for bulks submission). I send that to the appropriate supplier. If there is any problem with the bulk or the finished product I handle the issue with the supplier. Then I update the bulk and finished product in a base to ensure the traceability. If I have any problem, I am totally free to ask help to my co workers who help me a lot at the begining.
In this job, the most enjoyable part is the the proximity with the differents suppliers even if there are abroad and the climat of confidence which bring out.
J'ai travaillé chez Sephora durant 4 années, d'abord en tant que conseillère de vente , puis au bout de deux ans j'ai évolué vers un poste de manager de rayon . C'est un travail de passion , passion du commerce, passion pour l'enseigne et pour les produits cosmétiques . Oui il existe une certaine pression dans cette entreprise, car ses valeurs sont l'excellence et la performance , et grace à son exigence Sephora a su se démarquer de la concurrence . Il faut donc adhérer aux valeurs de l'entreprise, être prêt à se dépasser, ne pas céder sous la pression . Pour travailler chez Sephora, il faut aimer le challenge, avoir un esprit d'équipe, être passionné par l'univers de la beauté, avoir envie de s'investir et oser avoir de l'audace !
Sephora m'a fait confiance et m'a fait grandir, c'est une expérience humaine et professionnelle hors du commun !
Points positifsPerspective d'évolution, Esprit d'équipe, et d'autres nombreux avantages : Tickets resto, cadeaux, formations marques
Amazing and unique approach to customer service with fantastic corporate culture
Sephora is dedicated to excelling, like no other, in customer service. In fact we call our customers "clients". A customer comes in and buys something. A client is someone you build a personal and ongoing relationship with - this is what we want @ Sephora.
Like no other cosmetics retailer, Sephora spends enormous amounts of time and money investing in education. We call ourselves "The Beauty Authority" and we back that up by ensuring that our staff have unexcelled product knowledge which is updated with constant training by our education staff as well as by all our brand representatives as well.
Sephora has a very clear and unparalleled corporate culture called "The Seven Values". They are the REASON I wanted to work for them. The values guide our every move, every aspect of how we relate to our clients and how we relate to each other. Passion for the Client, Teamwork, Innovation, Initiative, Respect for all ... are some examples. "Respect for ALL" is our over-riding value for every thing we do and who we are.
I am at the Canadian Headquarters store. We are expected to lead, innovate and pilot for the rest of the company. We are EXTREMELY busy, having doubled our sales figures in only 3 years. We have risen through the ranks, as a store, to the point where we now rank # 14 in the entire world for sales. We are very HIGH achievers.
Every day I meet with our clients and discuss their very individual needs and concerns. I listen acutely and ask carefully
Points positifsAs in the main body of my review. Client survey feedback, bonuses, feeling part of a highly accomplished team.
Points négatifsExtremely LOUD music that quite often makes conversation and consultation extraordinarily difficult.
This job feels like riding a seesaw. You experience a lot of ups and downs (usually downs) working here. The company tries to make it seem like they really care about their employees when they really don't.
They shackle you down with "golden cuffs." The discount is decent, you get occasional free items called "gratis/training products" (which they are changing to giving less and less), and the hours are flexible... but some of the things you have to deal with working here just aren't worth it.
Upper management is/can be very passive aggressive, petty, and pushy. Lower management/"CEL"/key holders tend to abuse the little power they do have when upper management isn't around and tend to take their frustrations out on Beauty Advisors... and the mini managers omg. BAs who have been with the company for a long time like to breathe over newer employees or constantly overstep boundaries acting like they are in a management or leadership positions.
It just seems like the company as a whole is missing the mark on who they're hiring to work in their stores. People are constantly not pulling their weight, are straight up lazy, or just disappear for their entire shift... and management doesn't do a thing about it.
There is A LOT of favoritism and pettiness that happens on and off the floor. Even in front of clients/customers.
Hours and pay is also another negative thing about the company as a whole. You can be hired as a part time employee, work over 40 hours a week, and not re
I used to enjoy working here, but things have drastically changed over the last few years to where there is absolutely no respect for workers.
If you are licensed reading this, don't bother with this company. You are better off waiting tables, bartending, barista etc until you can start at a salon/spa. They hire kids just out of cosmo school to do makeup as no one else will accept the criminally low rate, and then there is no training aside from watching videos. The results are about what you'd expect, and they have pressure to achieve an unrealistic number of services per day (for an inexperienced person) without any support. There is no development. The average time a licensed person stays after onboarding is less than two months.
Used to be able to get a raise every year by asking, but no raises have been given since 2019 despite achieving sales more than 2x expected store budget, record online sales, and increased risk due to COVID. And the risk is high. Customers feel free to take their masks off to try on makeup testers, even in mask mandate areas and being told that it isn't allowed at this time. You are expected to be up close to customers for color matching and helping them try things on (eyes/brows/above mask only) despite the high contagiousness of the current strain, and stores are no longer allowed to close if there is a positive case among staff.
I also used to feel optimistic about progressing my career here, as there used to be so much put into employee dev
Points positifsFree product monthly, strong LGBT presence
Points négatifsLow wages, no development, no opportunity for growth, not valued
I've always wanted to work at Sephora and was excited when I was hired on as a seasonal member. I frequently shopped at Sephora and I'm even a VIB rouge member so I thought working there would be fun. I was wrong.
Because I was at a smaller location they had to cut all of the employees hours so I only got 1 day of training out of the scheduled 4 days. Then the following week I was scheduled my first shift. I had a blast the first day, I loved interacting with customers and playing in makeup and since I am knowledgable about a majority of the brands this job was very easy for me. The downside however was I was just kind of thrown in the situation and I felt that the seasonal employees aren't treated as highly as the permanent employees are.
The shifts are only 5-6 hours and you are only scheduled 2-4 times a week. The pay is horrible for what they expect of you. They practically pay you minimum wage. It is not commission based either so it is hard to tell which members are really the sales people and are actually doing the work. Not everyone there is a makeup artist and you have to be certified by Sephoras standards in order to do makeovers on clients.
The Coworkers can be fun but also drama filled and catty. They would talk about guests a lot on the headsets which I thought was really unprofessional and rude. The managers are the worst and will micro manage like crazy. They are constantly on the head sets telling you about sales and how we need to push the custome
Points positifsGratis, interacting with clients, benefits
A corporation that is more concerned with making money than the well-being and happiness of it’s employees
Sephora as a company puts on a giant show for those on the outside looking in to appear as a “great place to work”. This is absolutely not the case. There is zero work life balance even though Sephora claims it as one of it’s “values”. Management and head office expects both part time and full time employees to dedicate all their time to the company and to drop everything to work for them. You are constantly given a hard time when you do try to request time off, and questioned if/when you call in sick for a shift. There is never enough people scheduled, so you are almost always doing the job of multiple employees and are overwhelmed on a regular basis. Instead of giving pay increases where they are certainly due, Sephora bribes employees with gratis (free product) and continues to underpay employees for the overwhelming amount of work they do. During situations like a pandemic, they continuously prove that making money is more important than the safety of their employees.
There is zero support from management when short staffed and/or when clients verbally abuse employees. Management continuously picks favourites to give hours to, time off to, and gratis to on a regular basis.
Policies never apply to all employees, management picks and chooses who the policies apply to instead of applying them to all employees as they should. Management conducts them selves in an incredibly unprofessional manor and regularly both entertain and partake in gossiping about other employees both
Points positifsGratis (free product), good benefits for full time employees, product knowledge/education, small travel opportunities
Points négatifsNo work life balance, constant indirect comments from management instead of direct acknowledgement and conversation, favouritism from management, bribery with gratis instead of proper pay increases, doing multiple jobs/tasks outside of pay grade, constant short staffing, no opportunity for advancement, zero discipline of employees not following policy and/or breaking rules, constantly picking up the slack of employees not doing their job, zero management support
A typical day at work consisted of coming in around 5 a.m. once or twice in the week and leaving around 11 a.m. From that time frame, I would unpack incoming shipment with my team members and stock gondolas (makeup displays) and make sure each brand was displayed to perfection. Also, I would get ready to change positions and go on stage (selling floor) as a beauty adviser where I would greet clients that come into my area and make sure they are well taken care of, and eventually lead them to the check out areas after satisfying their needs. Satisfying their needs mainly consisted of recommending products that I like and know for a fact that works, making samples for the clients and/or even express check out using the mobile devise that is only for debit or credit cards.
I have learned a lot more things about make-up than I knew. For example, achieving a flawless foundation routine by simply incorporating a luminous primer from any brand and mixing it with your foundation of any kind, to get that fresh awaken dewy look.
Management was very friendly and approachable, I enjoyed being in their presence because they really cared about their cast members (employees) and what was going on with them. Most importantly, they stayed on top of your performance and made sure you were giving nothing but your best.
My co-workers (cast members) were extremely great! They were always open to my questions and always gave a positive response, as if they were eager to teach a "rookie" a
2.5 stars rounded up.
I've worked there for quite a while, and I was there for both the previous CEO and the new one.
Before, they were really focused on their core values which emphasized work-life balance, teamwork, and expertise.
Recently, they've been focused on just making numbers, disregarding the cast members' morale and happiness.
- less gratis; at my location, you'd be lucky to get a couple pieces a week if you're not a lead or specialist/store director. Why aren't the cast members who are actually selling not getting the gratis? Greedy leads and specialists/store directors end up having fat gratis bins.
Also, people from head office post their gratis on social media, and they LITERALLY get huge boxes of gratis. Remember that the people on the bottom are the reason why you can keep having your job.
- integrity doesn't seem to be a thing anymore. Most of the management team has gotten to where they are by brown nosing and don't put in the time or the hard work. Lots of politics and miscommunication.
- lack of education. Before, with the old CEO, they had loads of master classes. Within the past year, barely 5 master classes. How is "expertise" supposed to be a core value when you don't train your cast? You can't replace education and skill honed through practice with OSQ and WECARE (acronyms for a system of steps you take in every consultation that Sephora thinks is a sure fire way of getting people to buy stuff)
- no ro
Points positifsevents (espeically from Benefit) brought some semblance of happiness and free lunch
Points négatifsno communication, no advancement, abysmal gratis, no humility from management or head office, low pay, no training
A typical work day for me includes clocking in, helping clients with makeup recommendations, processing transactions on till, and greeting clients.
Over my time at Sephora, I have learned a lot in terms of artistry. From moving to different worlds, I have seen different aspects of how a business is ran.
The workplace culture is not good at my Sephora location. The
management team constantly uses tactics of favouritism to run their store. In addition, there is a huge lack of support from management in day-to-day life at Sephora. Many days they would be spent in "meetings" (these were about weekly, and consist of talking badly about cast) where no leadership is available on the sales floor, and when we would need assistance, they would be visibly angry that we bothered them.
Recently, there has been a huge cut in hours at Sephora. Full-timers (non-salary) have had their shifts cut from 5 a week to 4 or sometimes 3, and part-timers are expected to be able to pay their bills off of 5-10 hours a week. People who have gotten second jobs to supplement their pay and make ends meet have been met with disapproval from management. Even though people's second jobs collaborate with Sephora's schedule and work around these hours, there was a lot of talk about "loyalty" within the company and management would use a lot of "we have invested in you and now you've done this"; by investing in you, they mean sending you to mandatory programs and classes that you need in order to work
Sephora has allowed me to express who I am in full capacity. They have invested in me and ignited my passions consistently. I have been with the company for almost 10 years now and I have grown both personally and professionally as a part of Sephora.
As far as what my day to day work looks like it has evolved over the years as I have navigated through in store advisor roles, entry level and senior leadership roles to FSC roles(Head office).
I now work remotely from home 90% of the time. I have learned how to adjust my leadership style to different personalities and skillsets. I have expanded my business acumen, presentation and technology skills. I have been pushed out of my comfort zone in a supportive way.
My managers have always been my biggest cheerleaders. I have always felt supported and confident in navigating through change and obstacles with them. Celebration has been a huge part of my Sephora journey as well as feedback and coaching. My managers always are sure to recognize my successes small or big and also in the moment share feedback and guidance on how to grow through learnings along the way.
Culture is the biggest part of why I love this company. I have worked for other companies where the values are displayed on posters but not lived by the company. The values Sephora has are truly engraved into everything that they do, down to the way they treat there people and the business decisions that they have made. They also align with my personal values which is
As a seasonal a couple months back, I was excited and aspired to learn as much as I could and grow within Sephora in the short amount of time I was employed there. It was a great learning experience to go through their training and do their best to always show passion and love for Sephora, their products, and exude that with our clients; I also learned a lot about myself that I never knew existed in me. I will give Sephora's training program huge credit for that, and I thank them for it. Respect for each other is one of the biggest alleged values in the company culture. Being a fellow cast member of the Sephora team, I was excited and passionate about expressing Sephora's essential values they taught us in our training. There were a couple of coworkers in leadership that made me feel welcomed; they were so nurturing, and I'm genuinely, deeply grateful for their particular, individual contributions and personal guidance to my ambitions and aspirations with my experience to work for Sephora. What a beautiful experience to meet so many fellow co-workers from all different walks of life! That's what I'll miss most about Sephora: the camaraderie with fellow cast members, and the teamwork that was evident in the work atmosphere. There was a time, however, where I got the impression from certain leadership members that didn't exude a particular value of Sephora's that they regularly remind us of, based on their nonverbal cues and certain ways of addressing us when we expressed our c
Points positifsGreat learning environment and growth opportunities, IF you survive within that company; bonuses
Points négatifsOverhiring; not enough hours, so no benefits; communication of termination
Questions et réponses au sujet de l'entreprise Sephora
Peut-on avoir les cheveux colorés d'une couleur "non naturelle" (violet, rose, etc) en tant que conseillère de vente?
Posée le 8 oct. 2021
Oui mais attaché
Réponse du 16 juin 2022
oui le fun est apprécié chez SEPHORA
Réponse du 17 mars 2022
Quelles sont les actions effectuées par Sephora pour ses salariés ? Exemple sortie séminaire...
Posée le 19 juin 2021
Aucune. Un employeur qui se fiche de la sécurité et du bien être de ses salariés.
Réponse du 10 juin 2022
Super séminaire avant covid
Réponse du 31 déc. 2021
Quels conseils donneriez-vous à une personne ayant un entretien chez Sephora ?
Posée le 9 mai 2020
Mettre en avant sa passion pour les produits
Réponse du 13 juin 2022
De venir maquillée (pas trop) avec une tenue correcte et soignée. De ne pas stresser et de connaître l'entreprise (ses engagements, son éthique...)
Réponse du 8 mai 2021
Peut on travailler chez sephora pendant une durée d’une semaine en été ?
Posée le 13 févr. 2020
Peut être... Intérim.
Réponse du 10 mai 2022
Oui selon les besoins du magasin
Réponse du 7 nov. 2021
Est-ce - que l'on bénéficie du 13 ème mois?
Posée le 21 janv. 2020
Non, prime intéressement et participation montant fluctuant les résultats de l'entreprise.
Dans les périodes fastes , on peut percevoir l'équivalent d'un 13eme mois sinon beaucoup moins. Primes collectives sur les produits vendus sur ordre de sephora.