Help Desk Analyst : avis sur KPMG
Excellent place for upwards mobility.However the company is not concerned about contractors in NJ
Contractors in KTECH NJ are not offered the chance to join the firm as associates. For some reason be it incentives or what have you, St. Louis seems to be their priority. While I was with the firm I saw hard working contractors with tons or experience and who could have done wonders for the firm being let go after a very suspicios 2 year limit. This dilutes the knowledge base and they have to constantly train new contractors. This only occurs in NJ. St. Louis seems to have an unlimmited budget alloted as people start there as contractors and suddenly are brought in as FTEs( Full Time Employees ) regardless of seniority, Once you are in the sky is the limit. People get promoted quickly for whatever reason. However again, this only happens in their secondary location in St. Louis. So if you want to move to the MidWest please feel free. If you are in the NY/NJ area strap on for two years of no benefits , PTO , anything. You will NOT get anywhere and you will be given a nice bye bye after you put in your time, sweat and tears, Watch others advance because of where they live.
This is a very very unfair and irrational system.
If you can get in as an actual associate consider yourself extremely lucky.
Points positifsJob security
Points négatifsExtremely hard to get in as an associate, unless you happen to live in a certain area where budget is allocated
Stressful environment for the Help Desk Analyst
We were responsible for an average of 50-60 tickets per day and attended monthly meetings to address our AHT(Average Handling Time)
Your performance review was based on your ability to resolve and/or escalate tickets in a timely manner. With that kind of pressure, mistakes are easily made in Documentation, communication and successful customer support for the end user.
Relaxed place to work if you get your work done
You can enjoy the work place only if you get your assigned work completed. If you have issued it can be very stressful and you have to meet your timed work goals.
Points positifsRelaxed work
Points négatifsContract only in most cases
Great and respectful work environment
Most enjoyable part is respectful work environment and great workplace culture.
The hardest part of the job, not getting feedback of the things need to work on,
Great place to work
I enjoyed my time there and I wish I could be there again . Management really cares. If you have to work overtime lunch is provided free of charge. I loved it
Good place to work
It was a good place to work. The challenge was great. I learned a lot in those days. When we moved offices, it was 36-straight hours.