Agent de Réservation (H/F) | Paris (75) | 25 avr. 2018
Stage peu formateur - heures sup pas payées ni récupérées
Le fait qu’un département soit en sureffectif, crée un phénomène qui pousse les collabs junior&stagaires à rechercher du travail en faisant régulièrement le tour de tout le département pour solliciter leurs collègues. La présence d’un grand nombre de stagiaires crée ainsi une concurrence pour se voir accorder une recherche. Naturellement, le facteur humain est également vecteur de favoritisme et les liens d’amitié ou d’affection entre collègues entraînent des inégalités de traitement des stagiaires. Ainsi, deux stagiaires de formation identique pourraient tirer une expérience radicalement différente de leur stage en fonction des préférences des collaborateurs et associés auprès desquels ils auront l’occasion de travailler.
Les inégalités de charge de travail et de types de missions accordées aux stagiaires sont d’autant plus invalidants que le stagiaire a une obligation officieuse de facturer 80% de temps chargeable, au même titre que les collaborateurs. Une difficulté véritable s’impose aux stagiaires qui doivent répondre de leur temps devant les managers, qui reçoivent toutes les semaines les statistiques de temps chargeables effectués par les collaborateurs et stagiaires sous leur égide. Ainsi les managers pourront être amenés à rappeler de manière à un stagiaire le fait qu’il n’a pas effectué assez de temps chargeable. Cela est souvent créateur de dilemmes pour un stagiaire car il est amené à opérer le choix entre des tâches opérationnelles dans les missions chargeabl
As an auditor in financial services in the first 2 years, you leqrn how to be rigorous, work under a defined methodology under pressure. During those years, you build your own brand, set your limits and grow. Then, you are promoted every year based on good or excellent ratings from the different feedbacks you had throughout the year. From the second year your responsibilities expand to supervision, review of audit work, communication to the top management and to the partner. From the third year, you are responsible of a team and a portfolio. Typically, during my third year, I was in charge of planning the audit procedures in terms of strategy (time, scope and nature) and give guidelines to the team. I was also asked about technical questions by the partner who considered that at that level I was able to know the big picture while considering the details. A typical day was : Arrange meeting with the client and the team, set up team member on each of their task, organize status meeting to ensure that the team has no blocking points and report to the partner any issue.
The most enjoyable part of the job is the interaction with the client and the steep learning curve.You get to learn and improve very fast in a variety of areas : Accounting, Finance, Tax and IT.
Today, as a manager, I more involved in internal development (business development, recruitment and training).
Points positifssteep learning curve, responsibilities and attractive salary
Deadline : un stagiaire doit terminer son stage et n’a pas validé toutes les formations obligatoires demandées au cours de ses 3 années de stage (par manque de motivation, de disponibilité, etc …).
Il faut gérer le stagiaire qui est stressé, et qui s’angoisse de ne pas valider son stage dans les temps et de devoir tout recommencer.
Il faut respecter les règles et des procédures.
Permettre à un stagiaire de valider son stage qui doit se faire sur une durée de 3 ans, afin de devenir expert comptables et pouvoir signer les comptes.
J’ai étudié son suivi formation en interne en accord avec le catalogue des formations proposées par l’entreprise, avec l’OEC et la Maison des Examen, (avec les divers outils de gestion de suivi de formation propre à l’entreprise). Je lui ai proposé des solutions (participation ou animation de formation) ou à défaut, il peut suivre une formation dans un organisme externe, comme l’Asforef, mais ce qui implique un coût.
J’ai réussi à faire la fiche afin que le stagiaire puisse devenir expert comptable. Je suis devenue le référent auprès des stagiaires de l’entreprise et je suis reconnue au sein de l’entreprise en tant que la personne pouvant les aider dans leur démarche;
Points positifsJe sais traiter les impératifs et anticiper les besoins, je suis force de proposition. Il faut avoir le sens éthique et respecter les règles de certification
• Hands-on experience with various aspects of project management: project planning, requirements gathering, scope management, change control, execution oversight, issue management, and risk mitigation
• Involved in every aspect of project life cycle, including collaborative requirements gathering, creating work plans, functional requirements and unit testing plans
• 12 years of experience analyzing, designing, developing, implementing, tuning and supporting the Oracle Hyperion Suite of tools, including Hyperion Essbase, Hyperion Financial Reporting and Hyperion Planning
• Responsible for application architecture, project management, and Rapid Application Development (RAD)
• Proven team player who keeps multiple tasks in motion while maintaining the overarching project vision
• Strong experience in interacting effectively with business stakeholders and technical teams at all levels of the organization
• Analytical problem solver and critical thinker, innovative and creative, cooperative, results oriented, on-going learner, hands-on, self-motivated, multi-task oriented
• Excel at mentoring and coaching team members and other colleagues
• Demonstrated ability to work in a fast-paced, team environment
environnement de travail correct/salaires relativement confortables mais l'avancement se fait à l'ancienneté
-une grande partie du travail est effectué chez les clients qui doivent fournir les détails des comptes, les pièces justificatives et les informations afférentes aux auditeurs
-La structure est pyramidale. L'avancement se fait à l'ancienneté. Les auditeurs encadrent des équipes à partir de la deuxième année et sont chargés de mission à partir du grade de senior (3ème année)
-Etant donné la taille de l'entreprise les profils de managers sont variés. On devient manager au sein de cette société au bout de 5 ans.
-Il 'y a une bonne ambiance entre collaborateurs
-L'aspect le plus difficile du poste est la charge de travail. On peut également relever les nombreux déplacements professionnels ainsi que la quantité d'information et de documents à récupérer
-Les aspects les plus agréables du poste sont la responsabilisation rapide des nouvelles recrues ainsi que la diversité des missions. Il s'agit d'un métier très formateur
Points positifsSalaire, formations, diversité des missions, responsabilisation, expérience reconnue
Points négatifscharge de travail, stress, nombreux déplacements, beaucoup d'aléas en ce qui concerne les évaluations et les promotions
Environnement agréable (open space) ce qui facilite les échanges entre collègues; équipe jeune et dynamique,
Assistante de Direction pour plusieurs associés dans des secteurs différents, d'où ma facilité d'adaptation,
Diversification des tâches et polyvalence,
Gestion d'agendas complexes et filtrage d'appels,
Organisation notamment de séminaire avec des collaborateurs étrangers : gestion des aspects logistiques, préparation badges
Organisation d'événement : conférence clients sur les actualités comptables en cours, accueil et émargement des clients,
Interface entre les divers services marketing et reprographie,
Inscription des collaborateurs aux diverses conférences comptables,
Mise en place des dossiers de recrutement pour les étudiants Grandes Ecoles : accueil physique,
Relai des collaborateurs auprès des experts des services techniques,
Suivi des missions de commissariat aux comptes,
Archivage de la documentation,
Planification des congés.
Points positifsEspace de travail conviviaux; CE
Points négatifsPeu d'avantages par rapport à la taille de l'entreprise
EY is a good stepping stone to something else. They give the tools and support to succeed in your role, especially if youre new to the field you're in. However, compensation can sometimes be under market and compared to the amount of hours you're working just ends up not making much economic sense to stay. One very big negative was the highschool-like cliques that revolved around the local firms. You really need a good manager that you can clique up with or you will not get any billables, which means you will not stay long because you will constantly have this feeling of self-doubt and defeat. Just a thought here, instead of hiring a bunch of people and seeing who ends up after a year or two, why not just pay the people market so that it makes the option of leaving more difficult. I probably sound more negative than I actually am. But, its something you never consider when you're interviewing with any of the big 4 that you find out soon after joining.
I joined Ernst and Young Financial Services Consulting in April 2011. where I led multiple consulting projects with different sizes of client in France and abroad. My project experience includes Business Process Reengineering in claims, Innovation Management, and the implementation of IT solutions for Claims Management. My work on these complex projects enabled me to develop an ability to work in different cultures such as Eastern Europe and the Maghreb, as well as develop an understanding of different regulations and varying maturities in insurance practices. Examples include the implementation of a claims and underwriting organization in a subsidiary of Axa Ukraine, and the establishment of a claims process to support the creation of a subsidiary of Groupama web).
Points positifsRepas gratuit
Points négatifsobligation de donner des informations personnelles
Chez Ernst & Young Consulting, j'ai eu l'opportunité de travailler avec différents associés. L'investissement était total car travail et ambiance idéaux.
Assistanat de direction, gestion d'agendas très chargés, interface avec les équipes de consultants des lignes, ne comptais pas mes heures (en moyenne 45h/semaine), reconnaissance du travail par les supérieurs, participation aux projets avec les équipes.
Rachat de la partie Conseil par Cap Gemini a amené à la démission de certains associés, charge de travail a augmentée mais beaucoup moins intéressante. Cette intégration a débouché sur plusieurs licenciements économiques dès la 2e année, les principaux "touchés" étant les anciens Ernst & Young... Aie demandé à faire partie de la première vague de licenciement.
Points positifsEpanouissement, investissement
Points négatifsRachat par Cap Gemini, différence de culture d'entreprise
Cabinet d'avocat : le management est déplorable, l'harcèlement moral et la mise au placard sont assumés par la direction (partners) et les RH. Vous devez demander du travail tous les jours car le travail ne vient pas à vous et vous êtes dans l'obligation de faire des tours car sinon on vous reproche de ne pas être assez productif (pas assez d'heures facturables). Vous êtes salarié mais c 'est a vous de chercher du travail un non-sens !! beaucoup de turnover entre les démissions qui n'en sont pas (on vous force à partir) et les licenciements le climat est délétère ..... Pour la promotion autant vous dire que vous serez jugé de part aptitude à avoir lecher des bottes et non par vos compétences.
Je ne conseille pas sachez que tout le monde souhaite en partir....
Pour l'aspect agréable s'il y en a se sont les nouveaux arrivants qui toujours pas aigris apportent de la fraicheur.
I am in one of the smallest consulting departments in EY (M&A) which happens to also be one of the highest profit centres due to the scale of projects. However, my pay does not correspond with this as most of the fees will obviously be pocketed by the profit-sharing partners. I have no problem with this but what I consistently find absolutely demeaning is that the partners and managers expect you to give it your all in each engagement yet feel the need to make it very difficult to ask to claim for any of the overtime hence making you the equivalent of a corporate slave and that stems from the fact that there is a big gap between the manager's expectation of work turnaround and your ability to deliver.
This comes at a more stirring time when our already very small department has suffered ridiculously high turnover rates towards the end of 2020, leaving a lot of the remaining seniors to have to pick up the slack in double time and at half the manpower than we had. Our pay has also been adjusted downwards due to the pandemic.
As much as our partners refuse to see to our concerns, the high turnover really boils down to the truly questionable managerial capabilities of many of the managers who abuse their power in some very insidious ways. In particular, I've recently had one who refused to pull her weight in an engagement and expected me to work on the entire project alone and be at her beck and call whenever. Her entitlement made me resent my job as I suffered alone while she
• Reengineered the process for importing data files from various locations, which reduced the processing time taken by about 70%. • Captured and forma
• Reengineered the process for importing data files from various locations, which reduced the processing time taken by about 70%.
• Captured and formatted financial statements of 90+ Fortune companies belonging to13 different industries from the SEC EDGAR database.
• Gathered XBRL based Business Requirements for developing intelligent financial Accounting agent.
• Authored System Requirements document, Use Case Specifications, Systems Requirement Specification (SRS), System Requirement Change Request, Data Dictionary along with the technical staff and developers.
• Developed Business Model (data/object/network/process) describing future state to-be environment.
• Supported and assisted Developers (JAVA, JSP) and QA in developing Quality Control (QC) test plans and test scripts, as well as supporting and assisting clients in all testing phases through UAT.
• Monitored all milestones, SOP’s and project statistics, such as defect rate and severity of the project.
• Reported defects in a defect tracking system with the use of an extensive XBRL taxonomy, communicated the defects to the developers and/or included it in the systems limitation report.
• Conducted systems evaluation, submitted the system maintenance/ enhancement/ scalability reports and systems limitation reports as the final deliverable.
• Project results were submitted for consideration at the 35th annual Hawaiian International Conference on Systems Sciences.
• Achieved an increased understanding and stan
A typical day at work involved having a brief catch up with my group leader (Asia Pacific Private Equity Leader) to discuss the weeks work in progress and what needed to be completed and then working on those tasks in order of priority and urgency. Tasks could include overseas/domestic travel arrangements or creating itineraries for a client roadshow or important trips, client team meeting preparation and execution (creating agendas/action items), managing partners (three) calendars and monitoring emails, making sure partners are getting to meetings on time and action any outstanding tasks were a typical part of my daily routine.
I learned that I worked well at multitasking different projects including completing different partners specific and demanding requests and making sure I prioritized and was timely on my completion. I also learned that the best way to juggle so many tasks is to put these tasks in order of high to low priority and take it one step at a time as I worked in a very fast-paced environment with the responsibility of three very demanding partners.
Due to an increased transaction workload, the team grew exponentially from about 20 to 40 in about a year and a half. As a result of this growth, we were short on administrative assistance and the pressure on me and my workload increased significantly for a while until we hired another assistant. In the meantime though, I was likable and always helpful and knowledgeable on everything EY related so most of th
Like the other Big 4 public accounting firms, EY is a great place for a budding accountant fresh out of college to start their careers. You can gain exposure to a large number of industries and clients, each facing their own unique issues that EY has to help resolve. There are a ton of great resources to learn from; there literally seems to be an expert in every possible aspect of accounting working at the firm. The company's management is also very supportive of workplace flexibility, although this mindset varies from team to team. However, working here is definitely not without its faults.
As a client serving organization, expectations are set extremely high for employees and there is always a deadline to meet, often times conflicting. Busy seasons are brutal and just when you think it's all over, another client might be facing a new issue and you're working on a new deadline again. Things come up all the time and you always feel on call 24/7. There is a definite feeling of a lack of work-life separation and that can really wear on you over time.
While most people are very supportive here and want to help you succeed in your careers as it makes their lives easier the better you are at your job as well, there will also be times when you don't see eye to eye with a fellow colleague and still be forced to work together on a project. You won't always get along with everyone you work with and you can't choose who you get to work with either. Perhaps the most frustrating aspe
Points positifsLots of Knowledge about the Industry, Great Resources, Resume Builder, Flexibility Promoted
Points négatifsLong Hours, Very Demanding Profession, High Stress Work Environment
Productive and fun workplace with amazing people working with me.
I worked at EY full-time for 2 weeks
-Good expense policy (appropriate allowances for breakfast/dinner and you can keep all rewards points for airfare, lodging, rental cars, etc). -Culture is very people oriented. Flexibility and employee work/life balance is stressed greatly by management. EY stresses the importance of taking care of one another. Great maternity / parental leave policies and very flexible work arrangements are available when you need it. I often worked remote from my wife's apartment when we were long distance. -Work life balance is awesome (don't believe the rumors, if you're a smart person and you produce good work, EY will reward you with a generous work life balance). -Vacation policy! 21 days for managers plus 3 personal days and unlimited sick days. -Most teams will work from home on Fridays when traveling -EY has a program where you can decide not to accept a blackberry and instead have EY pay your personal cell bill (up to $150 / month for managers). -Events thrown by EY are larger than life (especially the events when you're promoted to Manager, Sr Manager, or Partner). They are truly amazing experiences. -Opportunity to see many different companies across a broad range of industries -Lots of professional development opportunities -High potential for advancement. You do not have to wait for a spot to "open up" to get promoted. -HR is wonderful -EY really tries to take care of employees at an individual level. If you're unhappy, you can actual
Points positifsGreat culture. People are amazing.
Points négatifsWork/life balance is lacking in some cases
SyCip Gorres Velayo & Co. (SGV), a member firm of Ernst & Young Global Ltd. (EY), is the largest multidisciplinary professional services firm in the Philippines since 1946. The firm is packed with CPA top-notchers, exceptional professionals as well as talented individuals.
Being a Transaction Support professional, it is a must to keep myself up-to-date with the current news and SGV-information center assists us by sending daily news update organized per industry. We also have access to various external resources such as S&P Capital IQ, mergermarket, and Business Monitor International to help us develop our insights as we deliver advice to our clients. As an associate director, it is my obligation to manage my team in order to maximize engagement efficiency, quality, and profitability. I always keep a list of my "To Dos" at the start of the work, after I refresh myself with the current news. This helps me breakdown those requiring urgent attention until the least important matters.
For every project I am engaged with, I see to it that I have a good understanding of the client's objectives and the target's business overview. In Transactions Advisory Services, we are composed of different professionals not just CPAs. These professionals really come in handy whenever we need to consult for a special matter.
I really love to put things in a very orderly and organized manner so that tasks will be achieved smoothly. I ensure that I deliver the right information to
Do not work here! Toxic culture, below market pay.
I have been working at ey for under a year and I have not enjoyed one minute of it. Firstly, when I was hired I was told that my salary was nonnegotiable which I later found out was a lie from colleagues who were hired. When you are first hired they will make it seem like you are in control of your career and that you have flexibility to work on multiple different engagements that will benefit your career, that is not true at all. If you are not on a project, your experience manager will pressure you to get on a project, regardless of if it has anything to do with your previous experience or interests. I think most of this stems from the experience managers not knowing about what the different engagements actually entail. I have had various conversations with the experience managers and they literally have no idea of the certifications that I hold or the experience that I have, which doesn’t make sense considering the fact that they determine which project you should be assigned to. The culture at ey sucks, managers have this idea that they can use the staff as they please and pretty much assign any task to you. When you are assigned to a project as a staff or senior staff you don’t get assigned a specified set of tasks, you are pretty much there to do whatever the manager tells you to. This is unfair because there is no limit on what is right and wrong. I literally have had managers tell me to lie, and do things that I was completely uncomfortable doing. The funny thing is,
EY is a place with family atmosphere, Enjoyed initiating new programs for staff health and benefit plans for employees
With a bouquet of administrative things handled my previous one gave me immense pleasure in organising programs self handedly.
Arranged for free health camps to check 700 employees BP, Diabetes, Blood count. Took up many measure weekly to ensure they think about their health and reduce their stress.
I was in charge of arranging free bus transport to pick up employees from home to work, this area was 10 kms distance from office to residences of employees. Employees concentrated staying in the city and hence this plan was successful and appreciated by everyone. Dubai summer which crosses 50 deg celcius, smaller bus shuttled from parking area to office, a radius of 5 kms once every hour. Even the higher management would use the bus to avoid walking in the scortching Dubai heat.
Hardest part of the job was to reconcile the medical insurance plan for all employees. I had spotted 17 cases that were reduntant and premium for those were being paid even after the employees resigned a year back.
Management gave us opportunity to manage drivers, I chaired the committee to hear their complaints and bring out solutions for their better professional career. Organised a sponsored body check up for drivers to ensure they are not suffering any disease to ensure they are capable of driving the top management bosses for long distances every day for meetings. Also encouraged them to participate in jobs out of their profile like helping around in a conference with distribution of p
Points positifsFree air ticket provision yearly for self and spouse and children to all employees
My final grading "***" is simply not to affect the good professionals working in the organisation. My grading would have been a "**"
My experience in this company, over the ten years, varies from working with a highly executive team in the ITS department, to a painful experience at the Global Delivery Network. ITS, International Tax Services, Transfer Pricing, had good executive management and highly trained and skillful managers, where workload was huge in terms of administrative tasks, but where enthusiasm and leadership encouraged a large team of professionals to do their best and developed a high-performance team.
The salaries at the company are significantly lower than for similar positions in other companies, some times much much lower, setting their trained bilingual employees salaries at the same level as surveillance guards or cleaning personnel, etc.
The administrative functions for the company as a whole (HHRR, GENERAL SERVICES, others) lack good professional organisation and standards. Ranks and salaries are managed discretionally, at least for the administrative functions and separately from each other. A rank does not imply a salary or salary range..., they express. A non-bilingual and unskilled clerk might have a much higher salary than other qualified and bilingual employees with good performance. The performance appraisal system for administrative assistants is unprofessional and twisted according to political needs/binds, personal preferences, and
This review is specifically for the Consulting role.
For most people, the main pull of this job is going to be job advancement. While the firm pays a lot of lip service to promoting based on performance over tenure, this isn't entirely true. In practice, there are still a minimum amount of time they want you to spend in each role. Only the absolute top performers (think culture coin) are able to get around this. Additionally, this timeline is changing and can be longer depending on who you roll up to. So, while your area might think it should take 3 years minimum to the next level, other areas will promote at 2 years.
The travel aspect of the role is worse in practice than it is on paper. You may think at the travel percentage and think that it is manageable. Make sure to take into consideration that 4 days before your flight, you might not know when or where you traveling to.
You truly must like travelling for work. This is different than normal travel. You will be in a crowded room with your team until most of the employees at the client have left. You are then typically encouraged to go to a team dinner. This can frequently result in you leaving your hotel at 8AM and not getting back until 9PM. This must be something you WANT to do. I was initially neutral on travelling for work, but I gradually began to hate it as time went on.
Other notes: The type of projects you will be on a largely out of your control. Where you are travelling for you projects are largely out o
Points positifsExpensing meals while traveling, job advancement (typically)
Points négatifsTravel, uncertainty, work life balance
Questions et réponses au sujet de l'entreprise EY
Comment décririez-vous le rythme de travail chez EY ?
Posée le 24 juil. 2020
Rythme important (55 minimum)
Réponse du 16 juin 2022
Cyclique, cela dépend des saisons notamment (été / clôture des comptes)
Réponse du 13 avr. 2022
Quel est le code vestimentaire dans l’entreprise ?
Posée le 2 juin 2020
Réponse du 17 janv. 2023
Réponse du 16 juin 2022
Quelle politique est appliquée par EY en matière de congés ? De combien de jours de congés disposez-vous par an ?
Posée le 24 janv. 2018
Réponse du 27 nov. 2022
Minimum légal, pas d'effort supplémentaire.
La charge de travail est telle qu'il n'est pas inhabituel qu'on ait à travailler le weekend (mais si on le fait trop ouvertement, cela nous sera ensuite reproché. Summum de l'hypocrisie).
Réponse du 10 oct. 2021
Combien d’heures en moyenne travaillez-vous par semaine chez EY ?
Posée le 20 mai 2020
39h par semaine avec rtt
Réponse du 25 févr. 2022
Pendant la période fiscale surtout, on travaille en moyenne 65h hebdomadaire