Impossible d'être entendue car seule 1 secrétaire à tous les droits. La direction complète est à son écoute à ses petits soins.
Le travail est intéressant mais la charge de travail est trop importante pour 1 seule secrétaire puisqu'il n'y a aucune répartition des tâches. .. seule la secrétaire aux particuliers fait les mises en VD les stocks les prepa hall. ... sans parler des VS à livrer ou à rentrer. Il y a également les véhicules qui arrivent sans qu'on soit au courant et qui sont pour les collaborateurs BMW France. Les véhicules cédés aux autres concessionnaires.
La charge de travail est énorme et les responsables n'en prennent pas conscience. .. ils sont convaincus que c'est juste un problème de trop de perfection.
Le secrétariat aux sociétés et le secrétariat aux particuliers est différent. Il y a 3 papiers à éditer aux sociétés quant aux particuliers il y en a entre 5 à 30 en fonction des dossiers. Il y a les règlements à demander avant livraison pour les paiements comptant ou les mises au paiement des dossiers de financement après livraison puis le lettrage de ces règlements quand aux sociétés il n'y a rien à gérer.
Et j'en oublie certainement. ..
Bon courage.
Chez BMW France, une journée de travail type se décompose en plusieurs phases. Il faut jongler entre la gestion de l'humain et le back office en amont. Analyse de la performance, coaching, double écoute, préparation des BDD, veille concurrentielle, préparation de documents/supports, organisation de réunions, etc.
Cependant, au delà du poste de superviseur il n'y a aucune possibilité d'évolution à court ou moyen terme.
Hormis cela, l'environnement de travail est très agréable, l'univers BMW est captivant et les produits que nous proposons sont des produits d’exception autour desquels se développe une vraie passion.
Néanmoins, après bientôt 6 années dans l'entreprise, j'aspire à de nouveaux horizons, j'ai envie d'un nouveau challenge, d'un nouvel univers à explorer, où je pourrai mettre à bien mes connaissance, mon expérience et apprendre de nouvelles choses, changer d'angle de vue sur mon métier et me renouveler.
"La meilleure façon de prédire l'avenir, c'est de le créer"
P. DRUCKER
Points positifsProduits haut de gamme, ambiance de travail agréable, enrichissement des compétences
Points négatifsPerspective d'évolution, répartition de la charge de travail, revalorisation salaire
Cycle Fournisseurs :
Saisie de tous les achats, gestion des interfaces d’achats, gestion des immobilisations, contrôle et analyse des charges externes récurrentes ,contrôle et analyse du grand livre fournisseurs ,suivi des budgets, factures non parvenues, charges constatées d’avance, suivi de la base retour des factures fournisseurs, règlements des fournisseurs par virement/chèque/LCR, élaboration des clôtures mensuelles, mise en place et paramétrage d’un système d’achat (IMD) au sein de l’entreprise ainsi que la formation des utilisateurs.
Cycle Trésorerie :
Saisie relevé bancaire, comptabilisation des chèques/virement/LCR, rapprochement des comptes de transit cb/espèce/chèque, rapprochement bancaires, suivi de la trésorerie (cash flow), financement des véhicules en stock mise en place et suivie du plan de trésorerie (à moyen et court terme).
Cycle Clients :
Suivie et analyse de la balance âgée, régularisations des comptes clients, relances.
Assistante de Direction du Département Juridique et Assurance
Assurance : Travail en autonomie autour du suivi de dossiers liés à des sinistres automobiles, sur un parc très important de véhicules neufs.
Assistanat classique avec suivi d'agenda, suivi des factures et du budget du département sur SAP, divers administratif, préparation des trames de contrats, notes de frais, déplacement professionnels, .
Pas d'opportunité de développement de carrière puisque entrée comme intérimaire sur un longue période de remplacement maladie.
J'aurais aimé pouvoir rester dans l'entreprise mais celle ci n'ouvre pas de poste dans la fonction Assistante et opère une politique d'embauche très restrictive.
Fin de mission prévue fin juin 2015. La partie Assurance du poste va être confiée en externe et pour la partie assistanat et secrétariat elle sera répartie en interne.
Points positifscantine d'entreprise
Points négatifsMission intérimaire de 3 ans et plus qui se termine bientot
L'aspect le plus agréable de mon poste est la relation client, le suivi des clients, la prospection, la promotion des nouveaux véhicules.
L'aspect le plus désagréable ou difficile de mon poste est le fait d'avoir des horaires assez tardifs pour des appels sortants (12H15 / 20H15).
L'ambiance de travail est agréable car nous avons tous un esprit d'équipe ainsi que le goût du challenge, le management est participatif, les Responsables sont transparents au niveau des objectifs et des informations à savoir.
Je n'ai pas de journée de travail "typique" car chaque jour nous alternons les missions, cela peut être une journée de prospection en B to B ou en B to C, une journée de suivi client, une journée dur de l'évènementiel, ou une journée sur la promotion d'un nouveau véhicule, j'ai appris à être polyvalente car nous pouvons passer d'une mission à une autre dans la journée.
Points positifsChallenge
Points négatifsUn salaire fixe mais pas de prime sur objectifs
commencer la journée pars saluer ses collègues et son responsable devant un bon café, puis après un rapport bref et les directives de celui-ci sur l'implantation du parc et des nouveaux prix promotionnels, et des tâches de chacun, journée type, vérification des prix, mise en place des nouveaux véhicules repris, prise de photos pour publicité sur le net, vérification livraison client, s'assurer que le véhicule et bien terminé auprès du préparateur pour la livraison.En tenir informé la secrétaire de livraison.
S'occuper des clients présents, répondre à leurs attentes et arriver au but final qui est de vendre en ayant toute leurs confiances, en deux mots voir le client satisfait et heureux de son achat.
Points positifsvendre un produit qui nous plait et surtout faire reve le client et avoir ça confiance
Points négatifsne pas voir un client satisfait malgrés les effort déploiyer
5,0
Responsable Service Après-vente (H/F) | Carcassonne (11) | 20 juin 2014
entreprise valorisante
Je me plais beaucoup dans cette entreprise. La relation avec la clientèle de cette marque premium est très enrichissante.
Je quitte cette Concession BMW pour le seul motif qui est le rapprochement vers ma compagne dans la région de Valence.
Ma journée de travail s'organise autour de la reception des clients et du management du personnel de l'atelier.
J'ai en charge la gestion des résultats, factures, garanties, expertises et litiges.
BMW propose une formation continue que j'ai suivie tout au long de ma carrière. Cette formation facilite le travail de tous les jours.
Les litiges sont toujours l'aspect le plus difficile de mon métier bien que nous essayons toujours de trouver une solution amiable.
La relation clientèle est sans aucun doute, l'aspect le plus agréable de ce métier passionnant.
En tant que collaborateur, je perçois vraiment BMW France comme une entreprise de passioné(e)s. L'ensemble des salariés travaillent de manière collaborative et cela se ressent sur le climat social. Pour intégrer BMW France, il ne faut pas nécessairement être à la pointe de l'automobile. Il faut avant tout mettre son expertise métier à disposition de ce secteur enrichissant et enthousiasmant. Par ailleurs, l'entreprise met en oeuvre beaucoup d'actions pour le bien-être et la qualité de vie au travail : yoga corporate, télétravail, conférences, etc. Les avantages son nombreux et variés et contribuent très largement à l'image du groupe dans l'hexagone.
Points positifsCollaborateurs/Collaboratrices, Corporate management; initatives internes, qualité de vie au travail
Arrivant d'un centre auto, j'ai tout de suite été accueillie par une équipe dynamique et formatrice.
Le responsable et le directeur magasin m'ont fait confiance malgré mon manque de connaissances techniques, il a fallu intégrer beaucoup d'informations et de procédures qui après quelques jours deviennent automatiques.
La possibilité de naviguer sur les 3 sites est vraiment intéressante car cela permet de voir d'autres façons de faire.
Les mécanos et carrossiers sont là pour épauler en cas de doute... Et l'expérience et le savoir faire du responsable est un véritable atout pour l'apprentissage et la formation....
Je ne regrette pas ce changement et le travail en concession est vraiment formateur.
Pourrais etre un cadre de travail fabuleux mais gâché par des comportements plus que limites de par certains hauts placés, une discrimination au niveau de poste plus que flagrante, une discrimination non cachée pour les prestataires et certains responsables sont aussi très pratiquants du harcèlement professionnel (emploi d'assistant technique au siège bmw france service location de véhicules aux entreprises (alphabet) )
Points positifsLes bureaux optimisés pour le confort (seul point positif)
Points négatifsRestaurant professionnel interdit pour les interimaires, accès parking couvert uniquement pour embauchés bmw, discrimination au niveau de poste et j'en passe sinon j'en ferais un roman
BMW NA was established in 1975 is one of the best in Car Manufacturing in the United States & importer of BMW luxury/performance vehicles. BMW Group's
As a Cognos BI Technical Consultant my responsibilities involved:
Gathering the Report requirements from the Users to Design the FM Model and developing the Dashboards, Cubes and Complex reports.
Analyzed the business processes, data analysis requirements and Developed specification documents for reports as per client requirements.
Installated and configuration of Cognos 10 on production, development server and Created the data sources in Cognos Connection.
Loaded operational data from Oracle, Flat Files into transient Tables and cleaned the data using informatica.
Upgrading reports, packages from Cognos 8.4 to IBM Cognos 10BI.
Created the data sources in Cognos Connection.
Developed FM Projects and Published Packages in Framework Manager – Installed Framework. Manager, connected to different data sources, created database layer, physical layer and presentation layer, defining appropriate relationship between query subjects.
Implemented Framework Manager Security for Data access, Object level access and Package access.
Developed DMR Models against the relational sources, Building Regular Dimensions and measured Dimensions, Determinants and attributes for Multi- dimensional reports.
Designed & developed multiple reports using various templates like list reports, cross-tab reports and chart reports.
Developed cub using cognos Transformer 10 and Build the professional reports in Analysis Studio. Developed a score cards in Metric Studio.
D
Overall, I enjoyed my oppurtunity at Infinity Cars to understand complex machines like BMW, from a technical standpoint,I could gain hands on experience working on them which made many of our concepts learnt in our academia clear.
As a trainee, a typical training in the initial stage began with vehicles coming in, and me getting to work along with other technicians and understand how arious electrical/mechanical work is carreid out.Work spanned from diagnosis/replacement of sensors to rebuilding an entire engine.As a trainee my job was to assiste senior technicians to perform such tasks and keep in touch with supervisors to manage progress of the work withing stipulated time.
As a technical advisor, I was gained experience to speak to customers specially in lucidifying technical issues in their cars and therby getting approvals (considering that Indians are very cost concious, even mundane jobs can become a hard task to convince because of the costs involved)and getting the jobs done.This improved my ability to easily converse with people (especially HNI' - High Net Worth Individuals), and cordinate work withing the team effectively.
Also as being a qualified engineer myself, i was able to teach the teamcertain aspects of cars with regards to various problems that we tackled everyday,, which made my fellow advisors life ewasy and saved precious time.The underlining aspect was proper co-ordination witin the group right from the segregation and allotment of specific cars wit
Points positifsBrilliant platform to understand a service indutry in the automotive world is carried out, Technical hands on experience working with BMW's, converse with HNIwork as a team, and stick to deadlines
Points négatifsNo appreciation for work done, no room for creativity, no appreciation of salary, no training
The first several years at BMW were great for everyone, then they started taking benefits.
The moral and atmosphere was great for the first 5-7 years, then they started taking benefits and blaming the mother Germany management for these changes. Only for us to find out years later that all these changes and benefits being taken from us were due to American Management wanting to increase their personal bonuses.
Example:
1. Health Care was paid for by the company for the first 8-10 years.
When I left in 2018 my family coverage was about $400 a month
The best health plans were being forced out and the flexible spending accounts were being pushed heavily.
2. Any hours worked past 10 hours were overtime. This was
changed to anything past 40 hours was overtime.
3. When we were forced to go to 12 hour shifts we were paid for our
40 minute lunch, this also was taken from us in about 2008
4. Annual Percentage Raises were done away with in about 2008, and we went to a system to where we were paid out a 2 or 3% (40hour average) one time payout a year instead of a true raise.
Only to find out management kept getting their annual % raise every year. We did get a true % raise roughly every 3rd or 4th year.
In the early 2000's BMW was a top paying company in the area, since then companies like GE, Michelin, Tower Automotive, Magna Drive and others have since passed the top pay spot by as much as $10-15 dollars an hour.
5. Working any plant shutdown days your made 2x your hourly salary plus 8 hours vacation day that cou
Points positifsStable and secure work
Points négatifsAmerican Management Ruined the Company Morale
- Micromanagement by the hour.
- Lack of training employees - online training program is ancient/ terminology inaccurate.
- Lack of employees / constant turn around including
- Lack of guidance from management
- BMW FS does not actually offer tuition reimbursement or language courses -Complete hoax
- BMW FS does not care about their employees / the philosophy is either you're approved by all or none.
- Treated as a replaceable item - No sense of security.
- Management is not tentative to conflict between colleagues. - Often takes sides with the more tenured
- You’re responsible for several duties outside of your contract
- Colleagues are constantly attempting to derail your success.
- There is no support around growth
- Colleagues take advantage of contract employees / take ownership for their work/ideas.
- Management focuses on favouritism over productivity and results.
- If you're relationship with one individual is subpar most of your colleagues will choose sides and bury you.
- Management will lie to your face and stab you in the back.
- Way too much politics
- Forced to work extremely late nights / there is no value in overtime - Overtime is expected to prove your devotion to the company
- Forget working from home even though they advocate for such luxury during the interviews.
- No work-life balance / forget having kids they will be your demise.
- Taking vacation or sick days are frowned upon.
- Salary is subpar to their competitors / y
Points positifsResponsibility beyond your expectations / Great for your resume, Cafeteria in building, Employee Vehicle program although it is subpar to competitors
my typical day at work was going into work being greeted by everyone that i worked with. usually when i got to work i would go into the drivers room to see where i would be driving for the day and then checking out the key to the vehicle i would be driving. i learned so much there. i made alot of great friends and i probably learned something new everyday. there was always something to learn about the new vehicles the management was very friendly and always wanted feedback on our opinions and concerns. this was probably my favorite company to work for. i always felt like my voice mattered. my coworkers were my family. everyone was real close and when someone was out sick on a medical leave , everyone would pitch in to get that person a card and make sure they were okay. id say the hardest part of my job was the long hours and the 6-7 hours on the road with every possible obstacle that would come up and you never new what was gonna come up. but we communicated with each other and looked out for each other and made sure we got back home safe. my favorite part of the job was knowing that our purpose was to evaluate all aspects of the cars and make sure when the car finally came out on the assembly line that the bmw owner would be happy with their purchase and us knowing they would be safe because we tested them first and let the engineers and electricians know of any issues that would come up on the new software being used,. i felt like i everyday when i went to work my opinion
Points positifsgreat family environment, you always left work smiling.
Points négatifsi couldnt say one thing bad about the company.
Productive, learned a lot, built a good social/professional network
BMW is a big international company with intercultural employees from Germany, UK, China, South Africa, USA etc. To work there, I have practiced and improved my language skills, communication skills as well as business skills in project working and corporation controlling, which was my major in University. Since I have been working in vehicle projects as well as factory building projects, the work has been busy but interesting. Working with people from different countries and speaking/improving German and English everyday were extremly exciting and challenging. Watching the fantastic products everyday, has been a great comfort. Most of co-workers were professional and hardworking and most managers are experienced and have a good business knowledge. I enjoyed working there and was very grateful for the oppotunity.
However, there is always improvement possibilities. Personally, I think with the expending of the company, the management structure has become rather long vertically. Too many layers of managers might influence the executive operation of company strategies, especially in a multiculture company where most employees are speaking their second language to communicate. Oral and verbal missunderstandings as well as the cultural behavioral differences are the biggest barrierer for a better performance and can be avoided greatly through directer and clearer communication. Another improvement potential would be the meeting arrangement. I found too many meetings were arranged
Points positifsProfessional associates, clear structure, organized management, oppotunity to locate in other countries
Points négatifsmore management levels than needed; internal communication between cultures could be better
Very dynamic, challenging, and rewarding experiences and opportunity to impact the entire world and the local economy.
Instrumental to be a part of history for the 1st BMW transplant in America with a successful startup on schedule with trained, competent associates.
Opportunity to identify assocites with leadership or technical abilities and provide a path to achieve their respective goals.
Given authority to hold other departments and disciplines accountable to support the business unit to achieve success and handed down stretch targets.
The average number of meetings per day (6) often created additional challenges when running the daily business and although senior management implicated plans to decrease the meeting load, it never happened. Also headcount targets placed additional stress on hourly associates who were often turned down for legitimate request for pto which negatively impacted morale.
Open positions were often filled by transferring German associates when qualified and capable associates for those positions were already available. This also dampened morale.
A continuous cycle of suppliers inability to meet plant expectations caused additional stress to build vehicles as sequenced and on time which unfortunately adversely impacted production cost and delivery to waiting customers.
It was still very rewarding to be a part of history and also experience Germany, specifically Bavaria, which I absolutely enjoyed, the culture and mindset of my
Points négatifswork life balance, flat organization, excessive meetings
3,0
Janitor/Maintenance | Columbus, GA | 23 janv. 2019
5 years
I was never rewarded for being productive. The only time I got a raise was when a fellow employee got up and walked out after neglecting to do her task. She should've never been the only one cleaning this building to begin with. It is far to large. I was told after taking this position. I would be evaluated and given another raise after 6 months. It never happened. I was lied to over and over again by management. I fell like I was prayed upon and discriminated against. I worked extremely hard for this company. Walking up to 6 miles a day. This was 6 days a week. I Google mapped my walking around this building. How accurate that is? I wouldn't know. I had to put 2 soles in my shoes to keep my legs and feet from hurting. My legs would hurt so bad at times. I honestly felt like giving up. I have seen at least 20 different employees come and go at this company. Most were people I had to work hand and foot with and all of them gave me a lot of bs. Don't get me wrong. I enjoy working hard but I also like enjoying the fruits of my labor. I feel they were insufficient. Someone working like I did deserves a lot more. Not just money but respect. I had some good experience at this company as well but for the most part. I couldn't wait to go home. I attempt to see the positive in everything but these are my feelings. This is the truth. This is how I feel about working at this company. People don't want to here a lie. They want you to tell the truth. I wouldn't recommend working for this
Points positifsFree lunch!! If you work on the weekend.
Points négatifsPay and Working every weekend for the past. I forgot how many months.
Used to be a great work environment under the proper management. I enjoyed working there because of the great team moral, proper training, appreciation for employees and management, bonus programs, team building events, experience in learning new and different tasks and processes, and opportunities for growth with quick advancements from internal promotions.
Along with other businesses, the pandemic caused the site to become understaffed. We are expected to work Monday through Friday 10 hour days, an 8 hour Saturday, and now recently a voluntary Sunday. Although the hours become tiring from physical labor, the mandated overtime is not the real problem.
The culture at this site has declined when there were changes in upper management. Lack of accountability amongst supervisors and employees, favoritism, inability to properly address employee concerns, poor communication from management to supervisors and employees, toxic work environment.
Supervisors are not treated equally, some are expected to do more because they are capable while others are doing the bare minimum by choice with upper management being aware. Employees were not being treated fairly due to management’s personal opinions. Poor attempts to conceal problems with temporary fixes, trying to maintain a fake image instead of coming to a solution for real improvement.
Currently still employed here, however I am looking for better job opportunities and hope to start with a new employer soon. Main reason being that
To manage a portfolio of accounts that have fallen in to default and at repossession proceedings. This included managing all insolvency cases for the group and reporting to management at monthly meetings including the CEO and COO to help highlight market trends and possible avenues to maximise debt recovery. To advise customers of the legal proceedings being taken against them to recover either the vehicle and or secure the debt owed, their liability to us and the options available to them. This meant dealing with very difficult situations by phone and email and trying to resolve their queries or complaints whilst looking for opportunities to reduce costs to the customer and group by agreeing payment plans or by other methods of enforcement. Daily liaison with portfolio of solicitors and repossession agents again to help maximise our recovery rate and reduce costs to the group, by investigating records held, credit file and data checks which are then provided to the agent. The role required a very thorough understanding of financial products offered by the group, data protection laws and a legal understanding of what routes we could pursue to secure the debt whilst protecting our brand image. This role has taught me how to be empathetic and professional to a high level whilst maintaining the groups aim to secure the debt owed to us. To be efficient and productive in a very busy environment where goals can be changed at short notice and to be able to prioritise quickly to deal
Points positifsCompany Car, Annual Bonus, Respected Company
Points négatifsCustomer negativity and abuse.
Questions et réponses au sujet de l'entreprise BMW
Quelles sont les questions posées lors d’un entretien chez BMW Group ?
Posée le 18 nov. 2019
compétences
Réponse du 21 oct. 2021
Les divers experience et pourquoi avoir choisie le métier de magasinier
Réponse du 17 avr. 2021
Quelles sont les motivations à travailler pour BMW Group ?
Posée le 19 oct. 2018
Dynamique et esprit d’équipe
Réponse du 5 mars 2021
Étant passionné de la marque et du métier
Réponse du 18 févr. 2019
Comment est-ce que BMW Group a réagi à la pandémie de Covid-19 ?
Posée le 17 avr. 2021
Très bien .
Réponse du 1 mars 2022
Réactif et consciencieux.
Réponse du 28 oct. 2021
Quelle est la participation aux frais de déjeuner ?
Posée le 25 avr. 2018
Titre restaurant
Réponse du 1 mars 2022
Pas de participation aux frais de déjeuner.
Réponse du 8 juil. 2018
Comment avez-vous obtenu votre premier entretien chez BMW Group ?
